Gently Supporting You on Your Journey Back to Yourself and Toward the Light

Appointment & Cancellation Policy

1. Once your information has been received and reviewed, we will contact you within one working day to confirm your appointment.

2. If you need to reschedule or cancel your appointment, please notify us at least 24 hours in advance. Cancellations made with less than 24 hours' notice will incur a 50% cancellation fee.

Terms & Confidentiality Agreement

1. This service provides non-medication psychological therapy and does not replace diagnosis, prescriptions, or hospitalisation recommendations from a psychiatrist.

2. Clients are required to provide accurate information regarding their health condition, any medications they are taking, and any previous counselling or therapy they have received.

3. Clients agree not to engage in serious self-harm or harm to others during or outside the course of therapy.

4. Clients are expected to respect professional boundaries with their therapist (including not sending personal social media friend requests).

5. Subject to legal and ethical requirements, all discussions, assessment records, and personal information shared between you and your therapist will remain strictly confidential and will not be disclosed to any third party.

6. Confidential information includes session discussions, written notes, assessment results, and all electronic or paper records.

7. Exceptions to Confidentiality (where confidentiality must be broken):
a. There is a clear and immediate risk of suicide or serious self-harm.
b. There is a clear and immediate risk of serious harm to another person.
c. A child or person lacking mental capacity is experiencing abuse or sexual assault.
d. Disclosure is required by a lawful court order or other legal authority.
e. Information is shared with family members only with your prior consent and authorisation.
f. Case discussions or teaching purposes where all identifying information has been removed.

8. By proceeding, you acknowledge that you will not seek compensation, refunds, legal action, or arbitration against the therapist or their organisation solely because you are dissatisfied with the outcome of therapy, feel it has not been helpful, believe progress has been slower than expected, or consider the results to be less effective than anticipated.